Our Refund Policy

Place your order with complete peace of mind. Your satisfaction is our priority!

We have disclosed our refund policy in connection with products purchased from Siticone Technologies via its website ( www.siticoneframework.com ) and its business Partners including our 2CheckOut Online Store. You are welcome to contact us anytime concerning our refund policy at: support@siticoneframework.com  

SITICONE REFUND POLICY


Any refund request following the Product purchase date will be subject to the prior authorization by Siticone PBC. It will be investigated case by case and acceptance of such request shall be at the sole discretion of Siticone Technologies PBC.

To place a refund, return or exchange request for an order placed with Siticone Technologies PBC, You would need to contact Siticone Technologies PBC via email at support@siticoneframework.com, or by accessing your account with Sitione Technologies PBC's payments processing partner, 2Checkout. This is the account you used to make purchases of Siticone Technologies PBC's products. Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 4 days response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with Siticone Technologies PBC via 2Checkout. Siticone Technologies PBC may grant extensions to this period for some special cases and Products at its discretion.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already processed, shipped or delivered we will not be able to approve the cancelation request.

Processing costs are non-refundable, except if due to Siticone Technologies PBC's error, when you need to contact Siticone Technologies PBC and make a formal request.

If the refund request is granted by Siticone Technologies PBC, we will issue a refund based on your original method of payment. For example payments made through PayPal will be returned to the PayPal ID, payments through Credit card to the Credit Card that made the payment, payments through Debit card to the Debit card that made the payment, etc.

When the refund is issued, we will revoke and cancel the license issued to you and disable all product activation code associated with your request.

If applicable, Siticone Technologies PBC and all its partners including 2CheckOut reserve the right to hold the refund payment until Siticone Technologies PBC receives a completed letter of destruction of the Product signed by you.

REFUND POLICY EXCEPTIONS:
We will not offer refunds in special cases, e.g but not limited to:
1. You made a mistake in placing the order,
2. You feel like you nolonger need the product,
3. You decompiled or break the product thus rendering it unsafe, unstable or unusable,
4. You used someone's money to order the product.

Please feel free to contact us at support@siticoneframework.com before placing your order for information, clarifications or questions.

Last update: 26 February 2020



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