Frequently Asked Questions

Our business hours are Monday to Friday from 9:00 AM to 6:00 PM (CEST). We are closed on weekends and major holidays.

You can reach our customer support team by email at support@siticoneframework.com or through our contact page. We aim to respond to all inquiries within 24 hours.

You can submit suggestions through our contact page. We'll respond within 24 hours.

Send us a suggestion and we'll consider creating the component you need.

We offer a wide range of controls and components for .NET Framework, .NET, and custom enterprise solutions. Our product catalog is regularly updated with new offerings.

Our products are compatible with most modern devices and operating systems that support WinForms development with C# and/or VB.NET. We offer a free 30-day trial to test compatibility with your systems.

We release updates as soon as production-ready fixes are available. All updates are free for customers with active subscriptions, perpetual licenses, and free trial plans.

Yes. After initial license activation, which requires an internet connection, you can use all features offline.

All plan differences are listed on our pricing page with detailed information about each tier.

No. You can deploy unlimited applications without paying any royalties.

Our licensing is Design-Time (SDTL) based, which means our products will not check for a license during runtime. Your end users will never see license popups or prompts.

Yes! We welcome feature requests through our contact page. Our product team reviews all submissions, and many of our best features come from user suggestions.

Yes, we offer a 30-day free trial with full access to all features. No credit card required.

When your trial ends, the controls will automatically downgrade to a limited free plan with restricted customization options. You won't lose any data.

In certain circumstances, we can extend trial periods. Contact our sales team before your trial expires if you need more evaluation time. Extensions are typically granted for enterprise customers and beta testers.

Simply install the products through the NuGet package manager. No additional installations required.

We accept PayPal, credit cards and bank transfers. Enterprise customers can use invoice-based payment options. More payment methods will be added soon.

Yes, we take security seriously. All payment information is encrypted using AES-256 bit encryption and processed through PCI-compliant payment processors. We never store complete credit card information on our servers.

Since we offer a comprehensive 30-day trial, we do not offer refunds after purchase. Exceptions for custom services will be clearly communicated before payment.

Sales tax is charged according to applicable laws based on your location. The exact amount will be calculated and displayed during checkout. International customers may be subject to VAT or GST depending on their country's regulations.

Yes, you can upgrade, downgrade, or change your subscription plan at any time. Contact us for assistance with changing your plan.

You can deactivate your subscription by de-registering your license key from your devices. You can reactivate anytime until your subscription period ends. We don't offer partial refunds for unused subscription time unless required by law.

No, subscriptions do not automatically renew. You must manually renew your subscription to prevent unauthorized charges.

Yes, we offer tiered pricing with increasing discounts for volume purchases. Large organizations can access custom enterprise pricing plans. Visit our pricing page for details.

Yes, we offer special pricing for educational institutions, nonprofit organizations, and students with discounts up to 50% off our standard pricing. Contact our sales team with appropriate documentation to apply.

Not yet, but we're developing a referral program that will be available soon.

Yes, we regularly run seasonal promotions throughout the year, including special offers during Black Friday, Cyber Monday, and other holidays. Subscribe to our newsletter for notifications about upcoming promotions.

Subscribe to our newsletter for discount offers or contact us directly to inquire about current promotions.

Your data is protected using industry-standard encryption methods including AES-256 and TLS 1.3 for data in transit.

Yes, we have a comprehensive privacy policy that outlines how we collect, use, and protect your information. It's regularly updated to comply with the latest regulations, including GDPR and CCPA.

If you discover a security vulnerability, please contact our security team immediately through our contact page. We have a responsible disclosure program and appreciate your help in keeping our systems secure.

Yes, we use SSL encryption for all connections to our website, ensuring your data remains secure during transmission.

Yes, we are fully GDPR compliant and provide all necessary tools to help our customers comply with GDPR requirements, including data processing agreements, export tools, and transparent data practices.

No. We do not sell your data.

No. We do not disclose your data to anyone unless specifically required by law, and then only the minimum information necessary.

You can request data deletion by contacting us. After identity verification, we'll delete your data unless you have active subscriptions, as deletion could disrupt your projects and cause financial loss. Our policy prioritizes protecting clients from potential risks.

Our primary data centers are located in the United States and European Union. All data centers are SOC 2 certified with robust physical security measures.

Yes, our servers automatically backup your data.

Yes, you can share your license key as permitted by your license plan.

First, ensure all devices have an active internet connection. Check that you're not behind a firewall or proxy that blocks communication with siticoneframework.com.

First, try restarting your application. If the issue persists, check for updates, clear the Visual Studio IDE cache, or reinstall the Siticone UI Library. Ensure your target framework meets the minimum requirements. If these steps don't help, contact our support team with crash details.

Check the email we sent when you purchased. If you can't find it, contact us with your order ID, which you can find in your PayPal transaction history.

Try restarting your computer and closing other Visual Studio projects to free up resources. Make sure you're using the latest version and that your system meets the minimum requirements.

Error codes help diagnose specific issues. When contacting support about an error, always include the complete error code and message to help us resolve your issue faster.

You can update through the NuGet package manager in Visual Studio.

Yes, all updates are free for customers with active subscriptions, perpetual licenses, or free plans.

Yes, you can roll back to previous versions through the NuGet Package manager. Always backup your projects first and be aware of any breaking changes.

You'll receive email notifications about major updates if you're subscribed to our newsletter. Updates are also visible in the NuGet Package manager. Release notes are available on the Library page in the NuGet package marketplace.

Click the Docs link in the top navigation bar to access our online documentation.

Watch video tutorials on our YouTube Channel.

This depends on your license type. Some licenses allow one developer device while others allow up to 50. Check our pricing plans for details.

First, deactivate the license on your old device. Then install the Siticone UI library on your new device and activate it with your license credentials. If you no longer have access to your old device, contact support for assistance.

Not currently. We currently support desktop app development with WinForms, but mobile component support is coming soon.

We support .NET Framework (4.8 and higher) and .NET version 8 and higher.

We plan to release components for mobile app development in C#, Python, Java, and Swift.

We currently have ongoing projects for Blazor Web Apps (Server-side) and will soon expand to Blazor Hybrid for mobile development.

Yes, you can.

No. For a unified and consistent experience, we recommend using only Siticone UI components. Our library provides everything needed for comprehensive desktop applications.

Our desktop controls can be extended beyond their current functionality. We're actively working to make all features extendable for various scenarios.

Feel free to contact us anytime with any additional questions.