Purchase and Refund Policy

Our guidelines on purchasing Siticone UI components and our refund policy. If you have any questions about our policies, feel free to contact us.

Last Updated: Tuesday, April 1, 2025

Our Purchase and Refund Approach

At Siticone UI, we believe in transparency and fairness in our business transactions. We understand that investing in UI components is an important decision for your project's success. This policy outlines our approach to purchases, trials, and refunds, ensuring you have all the information needed before making a commitment to our products.

Trial Period

30-Day Free Trial

We offer a comprehensive 30-day free trial period for all our premium components:

  • Full access to all premium features and components during the trial period.
  • Complete premium support throughout your trial to help you evaluate the product thoroughly.
  • No credit card required to start your trial—just register with your email address.
  • All components are fully functional with no watermarks or limitations during the trial.
  • Trial components include evaluation licenses for development and testing environments.

Our generous trial period is designed to give you ample time to test our UI components in your real projects, ensuring they meet your requirements before making a purchase decision.

Purchase Options

License Types

We offer several license options to best fit your needs:

  • Solo Developer: For individual developers & students.
  • Pro Duo: For freelancers & small projects.
  • Studio Edge: For growing professionals & startups.
  • Team Synergy: For small teams & agile collaboration.
  • Business Boost: For growing businesses.
  • Enterprise Launch: For scaling development teams.
  • Innovation Suite: For established software companies.
  • Global Enterprise: For large enterprises & global teams.
  • Custom Solutions: Contact us for specialized licensing arrangements for unique requirements.

Each license includes:

  • Perpetual or subscription-based use of the licensed version of Siticone UI components.
  • One year or perpetual updates and premium support from the date of purchase.
  • Access to all documentation, UI library, and video tutorials.

Visit our pricing page for detailed information about each license type and current pricing options.

Payment Methods

We accept the following payment methods:

  • PayPal Checkout: Our primary payment processor, offering secure transactions and buyer protection.
  • Credit Cards via PayPal Checkout: Including Visa, MasterCard, American Express, and Discover.
  • All transactions are processed securely through encrypted connections.
  • You do not need a PayPal account to make a purchase with a credit card.
  • Invoices are automatically generated and ready for download in our License Manager . The License Key, Purchase Receipt and Summary will be sent to your email address following successful payment.

For corporate purchases requiring special payment arrangements or purchase orders, please contact our sales team. You can find our contact details from the Contacts page.

Refund Policy

Important

Siticone UI does not offer refunds on purchased licenses for the following reasons:

  • We provide a comprehensive 30-day trial period with full functionality to thoroughly evaluate our products.
  • Our free trial includes premium support, allowing you to test compatibility and performance in your specific environment.
  • Development resources are freely available to you even before purchase.
  • Digital products cannot be "returned" in the traditional sense once license keys have been issued.

We strongly encourage all customers to fully utilize the trial period before making a purchase. This ensures that our components meet your requirements and expectations.

In exceptional cases involving technical issues that cannot be resolved through our support channels, we may consider partial credits on a case-by-case basis. Please contact our support team to discuss your specific situation.

Support Policy

Premium Support

We are committed to providing exceptional support to both trial users and customers:

  • Pre-Purchase Support: We offer free premium support to answer any questions or concerns before you make a purchase decision.
  • Trial Support: During your 30-day trial, you receive the same level of support as our paying customers.
  • Ongoing Support: Licensed users receive one year or perpetual premium support with their purchase, which includes:
    • Technical assistance with implementation and integration
    • Bug fixes and workarounds
    • Best practices guidance
    • Priority response times
  • Please note: We do not create UIs for you, but simply provide modern, flexible and customizable components for you to make your own UIs.
  • Support Channels: Support is available through our dedicated help desk, documentation, and community forums.

Feel free to contact our support team with any questions or concerns, even before making a purchase. We're here to help you make the most of Siticone UI components.

Frequently Asked Questions

Q: Why don't you offer refunds?

A: We provide a 30-day free trial with full functionality and premium support, allowing you to thoroughly test our components before purchasing. This approach eliminates the need for refunds as you can evaluate the product completely before making a financial commitment.

Q: How do I start a free trial?

A: You can start your free trial by installing Siticone UI through the Nuget package manager then provide your email address to activate a trial period. No credit card is required. Simply download the components, provide your email and begin using them in your development environment.

Here are useful links to help you get started:

Q: What happens after I purchase a license?

A: After completing your purchase, you'll receive an email with your license key and some instructions. Your license will be activated immediately, and you'll have access to all updates and premium support for one year, or perpetual, from the purchase date.

Q: Can I get help implementing Siticone UI in my project before purchasing?

A: Absolutely! We offer free premium support to potential customers during the trial period. Our team is available to answer technical questions, provide guidance on implementation, and help you determine if our components are the right fit for your project.

Q: What payment methods do you accept for international customers?

A: We process all international transactions through PayPal Checkout, which supports multiple currencies and payment methods.